Does Heartland Computer can provide loaner computer to their customers?
Yes; Heartland Computer can provide loaner computer to their customer upon request. However, some restriction may apply. Please see store manager for more information.
What is the standard turn around time for service work?
Heartland Computer has 48 hours turn around time. If we don’t have to order any parts, we can assure that our customer can get their computer back within 48 hours time frame. If we have to order parts, turn around time may vary.
What kind of job experience Heartland Computer technician has?
Heartland Computer only hires certified technician with extensive IT background as well as customer relationship skills. All our technicians are more than 10 + years IT experience in the field. Our technician must pass drug screening and background check as well.
Does Heartland Computer provides house call or onsite call ?
Yes; Heartland computer gladly provide house call or onsite call to resident or business customers in surrounding community. Heartland Computer also provide free pick up and delivery within 5 miles radios from Omaha and Council Bluffs metro center. If you can not dropped or pick up your system, don’t worry. We can dispatched our technician right on to your door step.
Is there any discount on service work for new customers, senior, disabled, or military veteran?
Yes; we give 15% discount on all our service work for our new customers, senior citizen, disabled, or military veteran. Please mention this ad. and take immediate 15% service discount.
Can we use check, debit/credit card to purchase item from Heartland Computer?
Yes; you can use e-check via PayPal, personal or business check (Iowa & NE) , master, visa, discover, american express card Subject to identity verification.
Can we order custom computer from Heartland Computer and what kind of warranty comes with it?
Yes; you can order custom computer from us and we provide full 2 years limited warranty. For more information, please give us a call or stop by any of our store locations.
Can we buy gift card from Heartland Computer? And what is the expiration date?
Yes; you can purchase gift card from Heartland Computer. There is no expiration date on that.
What kind of service warranty comes in Heartland Computer?
Any service work we do at Heartland Computer, we give worry free 6 month guarantee. We want our customer to be happy with our service and support. If we clean your computer by removing any infection such as virus, malware, spyware, and root kits, we will give you full 6 month guarantee. Within six month if your computer got infected with similar malware, you don’t pay us dime. We will clean your computer for free of charge. Your satisfaction is our number 1 priority.
What is the company’s return policy?
Any unopened item 5 days (Open item subject to 20% restocking fee), store credit 14 days, and return for repair or replacement 30 days (Product may carry standard manufacture warranty). No refund or exchange on special order item. Any open software cannot be returned or exchanged due to copy write law.
|Return for credit:||14 Day(s)|
|Return for refund:||5 Day(s)|
|Return for repair/replacement:||30 Day(s)|